Transfer Feature Codes

Blind Transfer: *2 or ##
Attended Transfer: ** or *5

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Blind Transfer

Quick Transfer (*2):

1. During active call, press *2
2. System prompts: "Transfer to?"
3. Dial extension or number: 1234
4. Press # or wait
5. Call transfers immediately
6. You disconnect

Caller Experience:

• Hears "transferring" announcement
• Brief hold music
• Connects to new extension
• Original person disconnected

Use Cases:

• Routine transfers (receptionist → department)
• Caller knows who they need
• Fast redirection
• Call center routing

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Attended Transfer

Announced Transfer ()**:

1. During call, press **
2. Dial extension: 1234
3. Announce to recipient: "John Customer on line 1"
4. Press ** again to complete
5. Or hang up (auto-completes)

Benefits:

• Provide context to recipient
• Confirm recipient available
• Professional courtesy
• Screening calls

Use Cases:

• VIP customers
• Complex issues needing context
• Executive screening
• Important transfers

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Transfer to External

External Number Transfer:

1. Press transfer code
2. Dial 9 + external number (or direct dial)
3. Example: 9-555-1234
4. Complete transfer (blind or attended)

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Transfer to Voicemail

Send to Voicemail: *5 + extension

Transfer caller directly to someone's voicemail without ringing:

1. During call, press *2 (blind transfer)
2. Dial *5-1234 (extension 1234's voicemail)
3. Caller hears greeting, can leave message

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Best Practices

1. Use Attended for VIPs: Announce important callers
2. Use Blind for Speed: Routine transfers don't need announcement
3. Verify Extension: Confirm correct extension before transferring
4. Provide Context: When using attended, give recipient key details
5. Test Extensions: Ensure target extension working before transferring
6. Fallback Plan: If transfer fails, apologize and try alternate method