Overview

Voicemail Transcription automatically converts voicemail audio messages into text using AI speech recognition. Read voicemails instead of listening, search past messages by content, and respond faster to important messages.

Key Benefits:

• Speed: Read voicemails in seconds vs. minutes listening
• Searchable: Find specific voicemails by content, not just date
• Mobile-Friendly: Read transcripts on the go without audio playback
• Prioritization: Quickly triage urgent vs. non-urgent messages
• Accessibility: Text alternatives for hearing-impaired users
• Integration: Transcripts delivered to email, mobile app, and CRM

Availability:

• Included in Professional and Enterprise plans
• Available as add-on for Standard plans
• Instant activation via admin settings

Features

Automatic Transcription

Every Voicemail Transcribed:

When someone leaves a voicemail, it's automatically transcribed and delivered within 30-60 seconds:

NEW VOICEMAIL NOTIFICATION
──────────────────────────────────────
From: John Smith
Phone: +1-555-123-4567
Date: November 22, 2025 at 3:45 PM
Duration: 1m 23s

📝 TRANSCRIPT:
──────────────────────────────────────
Hi, this is John Smith from Acme 
Corporation. I'm calling about my order 
number A B C one two three four. I placed 
it last week and haven't received a 
shipping confirmation yet. I'm a little 
concerned because I need it by Friday for 
an important event. Could you please call 
me back at five five five, one two three, 
four five six seven? Again, that's John 
Smith, order number A B C one two three 
four. Thank you.
──────────────────────────────────────

🎯 AI SUMMARY:
Customer inquiring about shipping status for 
order ABC1234. Needs delivery by Friday. 
Requests callback.

🏷️ TAGS: #order-inquiry #shipping #urgent

ACTIONS:
[▶️ Play Audio] [↩️ Call Back] [📧 Email]
[🗑️ Delete] [📁 Archive] [⭐ Mark Important]
──────────────────────────────────────

Multi-Channel Delivery

Transcripts Delivered Everywhere:

Email Notification:

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
From: Cloud-PBX <[email protected]>
To: [email protected]
Subject: 🔔 New Voicemail from John Smith
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

You have a new voicemail message:

From: John Smith
Phone: +1-555-123-4567
Received: Nov 22, 2025 at 3:45 PM
Duration: 1m 23s

TRANSCRIPT:
───────────────────────────────────────
Hi, this is John Smith from Acme 
Corporation. I'm calling about my order 
number A B C one two three four. I placed 
it last week and haven't received a 
shipping confirmation yet...
[Full transcript]
───────────────────────────────────────

[▶️ Play Voicemail] [↩️ Call Back Now]
[📱 Open in Mobile App]

Attached: voicemail_20251122_1545.mp3
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Mobile App Push Notification:

┌─────────────────────────────────────┐
│ 🔔 Cloud-PBX                        │
├─────────────────────────────────────┤
│ New Voicemail - John Smith          │
│                                     │
│ "Hi, this is John Smith from Acme   │
│ Corporation. I'm calling about my   │
│ order number ABC1234..."            │
│                                     │
│ 1m 23s • Just now                   │
│                                     │
│ [Read Transcript] [Call Back]      │
└─────────────────────────────────────┘

SMS Notification (Optional):

New voicemail from John Smith 
(555-123-4567):

"Hi, this is John Smith from Acme 
Corporation. I'm calling about my 
order..."

Full transcript: https://pbx.voco.io/vm/xyz

CRM Integration (Automatic):

Salesforce Activity Created:
───────────────────────────────────────
Type: Voicemail
Contact: John Smith
Account: Acme Corporation
Date: Nov 22, 2025 3:45 PM

Description:
Voicemail message received. Customer 
inquiring about order ABC1234 shipping 
status. Needs delivery by Friday. 
Requests callback.

Transcript: [View Full]
Recording: [Play] [Download]

Next Steps: Call back to provide shipping update
───────────────────────────────────────

Smart Voicemail Inbox

Unified Voicemail Dashboard:

VOICEMAIL INBOX
──────────────────────────────────────
Showing: 8 unread, 42 total messages

Filters: [All] [Unread] [Important] [Urgent]
Search: [Search transcripts...]

┌──────────────────────────────────────┐
│ ⭐ URGENT (2 messages)               │
├──────────────────────────────────────┤
│ 🔴 John Smith                        │
│ +1-555-123-4567 • 1m 23s • 5m ago    │
│ "...I'm calling about my order       │
│ number ABC1234. I need it by Friday" │
│                                      │
│ 🎯 Order inquiry • Shipping          │
│ [▶️ Play] [↩️ Call] [📧 Email]      │
├──────────────────────────────────────┤
│ 🔴 Sarah Johnson                     │
│ +1-555-987-6543 • 2m 15s • 15m ago   │
│ "...your service has been down since │
│ this morning. This is critical..."   │
│                                      │
│ 🎯 Service outage • Technical        │
│ [▶️ Play] [↩️ Call] [🎫 Create Ticket]│
└──────────────────────────────────────┘

┌──────────────────────────────────────┐
│ 📬 UNREAD (6 messages)               │
├──────────────────────────────────────┤
│ Emily Rodriguez                      │
│ +1-555-246-8024 • 45s • 1h ago       │
│ "Hi, I have a quick question about   │
│ my account settings..."              │
│                                      │
│ 🎯 Account question                  │
│ [▶️ Play] [↩️ Call] [✓ Mark Read]   │
├──────────────────────────────────────┤
│ Michael Chen                         │
│ +1-555-369-1470 • 1m 05s • 2h ago    │
│ "Good afternoon, I'm interested in   │
│ your enterprise plan..."             │
│                                      │
│ 🎯 Sales inquiry • Enterprise        │
│ [▶️ Play] [↩️ Call] [💼 Create Lead] │
├──────────────────────────────────────┤
│ [View All 42 Messages]               │
└──────────────────────────────────────┘

STATISTICS (This Week):
───────────────────────────────────────
Total: 127 voicemails
Avg Response Time: 2h 15m
Urgent Messages: 8 (6%)
Avg Duration: 1m 12s
Top Topics: Shipping (23%), Billing (18%), 
            Technical Support (15%)
──────────────────────────────────────

AI-Powered Insights

Automatic Analysis of Voicemails:

Intent Detection:

VOICEMAIL ANALYSIS
──────────────────────────────────────
Caller: John Smith
Transcript: "Hi, this is John Smith from 
Acme Corporation. I'm calling about my 
order number ABC1234..."

🎯 PRIMARY INTENT: Order Status Inquiry
   Confidence: 94%

📊 SECONDARY INTENTS:
   - Shipping Delay Concern (78%)
   - Callback Request (92%)
   - Urgent Delivery Need (85%)

🏷️ SUGGESTED TAGS:
   #order-inquiry #shipping #callback-requested
   #time-sensitive #enterprise-customer

📋 RECOMMENDED ACTIONS:
   1. Look up order ABC1234 shipping status
   2. Call back within 2 hours (urgent)
   3. Prepare Friday delivery options
   4. Check account: Acme Corp (Premium customer)

🎫 AUTO-CREATED:
   ✅ Support ticket #7892
   ✅ CRM activity logged
   ✅ Calendar reminder (callback in 1 hour)
──────────────────────────────────────

Sentiment Analysis:

CALLER SENTIMENT
──────────────────────────────────────
Overall: 😟 Concerned (Not angry, but worried)

Emotion Indicators:
  🟡 Anxiety: "I'm a little concerned"
  🟡 Urgency: "I need it by Friday"
  🟢 Polite: "Could you please call me back"

Tone: Professional, Courteous, Slightly Anxious

🎯 RESPONSE PRIORITY: High
   Customer is concerned but still polite.
   Respond quickly to maintain satisfaction.
──────────────────────────────────────

Keyword Extraction:

KEY INFORMATION EXTRACTED
──────────────────────────────────────
📞 Callback Number: +1-555-123-4567
👤 Caller Name: John Smith
🏢 Company: Acme Corporation
📦 Order Number: ABC1234
📅 Date Needed: Friday (3 days)
🎯 Issue: No shipping confirmation received

🔍 RELATED DATA FOUND:
   Customer Record: ✅ Found in CRM
   Order ABC1234: ✅ Found (Status: Processing)
   Previous Calls: 2 calls this month
   Account Status: Premium Support
   
💡 SUGGESTED RESPONSE:
   "Hi John, I see order ABC1234 is in 
   processing and will ship tomorrow with 
   Friday delivery confirmed. I'll send 
   tracking info today. Call if questions: 
   [Your Number]"
──────────────────────────────────────

Search & Filter

Find Voicemails Instantly:

VOICEMAIL SEARCH
──────────────────────────────────────
Search: "order ABC1234"

[🔍 Search Transcripts]

RESULTS: 3 voicemails found
──────────────────────────────────────
1. Nov 22, 2025 - John Smith
   "...I'm calling about my order number 
   ABC1234. I placed it last week..."
   Duration: 1m 23s | [Play] [View]

2. Nov 15, 2025 - John Smith  
   "Hi, I just placed order ABC1234 and 
   wanted to confirm the delivery date..."
   Duration: 45s | [Play] [View]

3. Nov 15, 2025 - Automated Confirmation
   "Thank you for your order. Your order 
   number is ABC1234..."
   Duration: 30s | [Play] [View]
──────────────────────────────────────

ADVANCED FILTERS:
  Date Range: [Last 30 days ▼]
  Caller: [All callers ▼]
  Duration: [Any ▼]
  Tags: [#order-inquiry] [#urgent]
  Sentiment: [All ▼]
  Read Status: [All ▼]
  
[Export Results] [Bulk Actions]
──────────────────────────────────────

Setup & Configuration

VOICEMAIL TRANSCRIPTION SETTINGS
──────────────────────────────────────
Enable Transcription: [✅ ON]

Transcribe voicemails automatically: [✅ Enabled]

Language Detection:
  ⚫ Auto-detect language (recommended)
  ⚪ Specific language only: [English (US) ▼]

Transcription Quality:
  ⚪ Standard (90-93% accuracy, fastest)
  ⚫ Enhanced (93-96% accuracy, recommended)
  ⚪ Premium (95-98% accuracy, slowest)

[Save Settings]
──────────────────────────────────────

EMAIL DELIVERY
──────────────────────────────────────
Send transcript to: [✅ Enabled]

Recipients:
  [✅] Voicemail box owner
  [ ] Additional emails: _______________
  [ ] Team inbox: [email protected]

Email Format:
  ⚫ Transcript + Audio Attachment
  ⚪ Transcript only (no audio file)
  ⚪ Audio only (no transcript)

Subject Line Template:
  "🔔 New Voicemail from {{caller_name}}"

Include in Email:
  [✅] Full transcript
  [✅] AI summary
  [✅] Suggested tags
  [✅] Call-back link
  [✅] Audio attachment
  [ ] Read receipt (track opens)
──────────────────────────────────────

MOBILE APP NOTIFICATIONS
──────────────────────────────────────
Push Notifications: [✅ Enabled]

Send push for:
  [✅] All voicemails
  [ ] Only urgent voicemails
  [ ] Only from known contacts

Notification Content:
  [✅] Show transcript preview (first 100 chars)
  [ ] Hide transcript (privacy mode)
  
Sound: [Default ▼]
Vibrate: [✅ Enabled]

Do Not Disturb:
  Respect DND hours: [✅ Enabled]
  DND Hours: 10:00 PM - 8:00 AM
──────────────────────────────────────

SMS DELIVERY
──────────────────────────────────────
Send SMS: [✅ Enabled]

Send to: +1-555-___-____

SMS Content:
  ⚫ Transcript preview (160 chars) + link
  ⚪ Notification only (no transcript)
  ⚪ Full transcript (may use multiple SMS)

Include:
  [✅] Caller name/number
  [✅] Timestamp
  [✅] Link to full transcript
  [ ] Audio attachment link

Note: SMS transcripts may incur carrier charges
──────────────────────────────────────

CRM INTEGRATION
──────────────────────────────────────
Automatically create activity: [✅ Enabled]

CRM Platform: [Salesforce ▼]

Activity Type: [Call - Inbound ▼]

Activity Details:
  Subject: "Voicemail from {{caller_name}}"
  Description: [✅] Include full transcript
               [✅] Include AI summary
               [✅] Include suggested tags
  
Attach Recording: [✅ Yes]

Match Contact By:
  [✅] Phone number
  [✅] Email (if available)
  [ ] Name only

If No Match Found:
  ⚫ Create new lead
  ⚪ Create unmatched activity
  ⚪ Do not log
──────────────────────────────────────

AI-POWERED FEATURES
──────────────────────────────────────
Intent Detection: [✅ Enabled]
  Identify caller's purpose (inquiry, complaint, etc.)

Sentiment Analysis: [✅ Enabled]
  Detect caller emotion (positive, negative, urgent)

Keyword Extraction: [✅ Enabled]
  Extract names, numbers, dates, important info

Auto-Tagging: [✅ Enabled]
  Automatically tag voicemails by topic

Smart Summary: [✅ Enabled]
  Generate 1-2 sentence summary of voicemail

Priority Detection: [✅ Enabled]
  Flag urgent voicemails automatically

Urgency Keywords (mark as urgent):
  + "urgent"
  + "emergency"
  + "ASAP"
  + "critical"
  + "immediately"
  [Add Custom Keyword]
──────────────────────────────────────

AUTOMATION RULES
──────────────────────────────────────
Rule 1: VIP Customer Voicemails
  When: Caller is tagged "VIP" in CRM
  Then: 
    - Mark as urgent
    - Send SMS to account manager
    - Create high-priority ticket
    - Notify via Slack #vip-support

Rule 2: Urgent Voicemails
  When: Transcript contains "urgent" OR "emergency"
  Then:
    - Flag as urgent
    - Email to on-call manager
    - Send push notification immediately
    - Skip Do Not Disturb settings

Rule 3: Sales Inquiries
  When: Transcript contains "pricing" OR "demo" OR "trial"
  Then:
    - Create lead in CRM
    - Assign to sales team
    - Tag as #sales-inquiry
    - Schedule follow-up reminder (2 hours)

Rule 4: After-Hours Voicemails
  When: Received between 6PM - 8AM or weekends
  Then:
    - Add to morning review queue
    - Don't send push notification (wait until 8AM)
    - Auto-respond with email: "We'll call back during business hours"

[+ Add New Rule]
──────────────────────────────────────

Use Cases

Sales Team

Quick Lead Qualification:

SCENARIO: Inside sales rep with 50 voicemails/week

WITHOUT TRANSCRIPTION:
  - Listen to each voicemail: 2-3 min each
  - Total time: 100-150 min/week (2.5 hours)
  - Can't easily search for hot leads
  - May miss urgent inquiries

WITH TRANSCRIPTION:
  - Scan transcripts: 10-20 seconds each
  - Total time: 8-17 min/week (save 2+ hours)
  - Search for "urgent", "pricing", "demo"
  - Prioritize hot leads instantly

EXAMPLE QUALIFIED LEAD:
──────────────────────────────────────
From: Michael Chen
Phone: +1-555-369-1470
Transcript:
"Hi, I'm Michael Chen, CTO at TechStart 
Solutions. We're a 50-person company looking 
to replace our current phone system. We need 
enterprise features, CRM integration, and 
international calling. Our budget is around 
$5,000 per month. Could you call me back 
this week to schedule a demo? My direct 
line is five five five, three six nine, 
one four seven zero. Thanks."

🎯 AI Analysis:
  - Intent: Product Demo Request
  - Company Size: 50 employees (Enterprise)
  - Budget: $5,000/month (Qualified)
  - Decision Maker: CTO (Authority)
  - Urgency: High (wants demo this week)
  
✅ AUTO-ACTIONS:
  - Created lead in Salesforce
  - Marked as "Hot Lead"
  - Assigned to enterprise sales rep
  - Calendar reminder: Call back today
──────────────────────────────────────

Customer Support

After-Hours Triage:

SCENARIO: Support team closed 6PM-8AM

MORNING ROUTINE (8:00 AM):
──────────────────────────────────────
15 voicemails received overnight

SMART INBOX VIEW:
───────────────────────────────────────
🔴 URGENT (3 messages):
  1. Sarah Johnson (12:45 AM)
     "...your service is completely down..."
     → Open critical ticket #8901
     
  2. David Miller (2:30 AM)
     "...payment processing failing..."
     → Open high-priority ticket #8902
     
  3. Emily Davis (6:15 AM)  
     "...need access ASAP for client meeting..."
     → Call back immediately

🟡 MEDIUM PRIORITY (7 messages):
  - 4 billing questions → Route to billing team
  - 2 feature requests → Log to product team
  - 1 technical question → Assign to tech support

🟢 LOW PRIORITY (5 messages):
  - 3 general inquiries → Standard response time
  - 2 feedback messages → Forward to management

RESULT:
  Critical issues identified and escalated
  within 10 minutes vs. 30+ minutes listening
  to all voicemails sequentially.
──────────────────────────────────────

Healthcare

HIPAA-Compliant Patient Messages:

SCENARIO: Medical practice patient voicemails

COMPLIANCE FEATURES:
──────────────────────────────────────
✅ HIPAA-compliant transcription provider
✅ PHI redaction enabled
✅ Encrypted storage and transmission
✅ Access logging and audit trail
✅ BAA (Business Associate Agreement) signed

EXAMPLE PATIENT VOICEMAIL (REDACTED):
──────────────────────────────────────
From: [PATIENT NAME - REDACTED]
DOB: [REDACTED]
Phone: [REDACTED]

Transcript:
"Hi, this is calling about my appointment 
on Friday. I need to reschedule because I 
have a conflict. Also, I wanted to ask 
about my recent lab results. Can someone 
call me back at [PHONE REDACTED]? Thank you."

🎯 AI Analysis:
  - Type: Appointment Reschedule + Question
  - Priority: Medium
  - Requires: Schedule change + Doctor follow-up
  
AUTO-ACTIONS:
  - Created task in EMR system
  - Assigned to: Front desk (reschedule)
  - Flagged for: Dr. Smith (lab results question)
  - Callback reminder: Today before 5 PM
──────────────────────────────────────

BENEFITS:
  - Front desk can triage without listening
  - PHI protected with redaction
  - Complete audit trail for compliance
  - Faster patient response times

Real Estate

Buyer/Seller Lead Management:

SCENARIO: Real estate agent with 100+ calls/week

VOICEMAIL TRANSCRIPTION WORKFLOW:
──────────────────────────────────────
HOT LEAD DETECTED:

From: Jessica Martinez
Transcript:
"Hi, I saw your listing for the house on 
Oak Street. We're very interested and would 
like to see it as soon as possible, 
preferably this weekend. We're pre-approved 
for up to $800,000 and ready to move quickly. 
Please call me back at five five five, 
two four six, eight zero two four. Thanks!"

🎯 AI DETECTED:
  - Intent: Property viewing request
  - Property: Oak Street listing
  - Timeline: This weekend (URGENT)
  - Budget: $800K (Qualified)
  - Status: Pre-approved (Ready to buy)

✅ AUTO-ACTIONS:
  - Marked as HOT LEAD
  - SMS to agent: "Hot lead for Oak St!"
  - Created showing appointment (suggested times)
  - Added to CRM with pre-approval status
  - Set follow-up reminder: Call within 1 hour
──────────────────────────────────────

TIME SAVED:
  - Instant lead qualification (no listening)
  - Automatic CRM logging
  - Smart prioritization (hot leads first)
  - Property matching (Oak Street listing)
  
RESULT:
  Agent responds to hot leads 80% faster
  More showings booked
  Higher close rate

Best Practices

Improving Transcription Quality

Encourage Clear Messages:

Custom Voicemail Greeting:

GOOD GREETING:
"You've reached Jennifer Martinez. I'm 
unable to take your call right now. Please 
leave your name, phone number, and a brief 
message, and I'll return your call as soon 
as possible. Thank you!"

EVEN BETTER (for transcription):
"Hi, you've reached Jennifer Martinez. 
Please leave a detailed message including 
your name, spelled out if unusual, your 
phone number spoken slowly, and the reason 
for your call. I'll get back to you within 
24 hours. Thanks!"

WHY IT WORKS:
  - Encourages detailed messages
  - Prompts slow, clear speech
  - Requests spelling for unusual names
  - Better transcription accuracy

Managing High Volumes

Strategies for 100+ Voicemails/Day:

VOLUME MANAGEMENT TIPS:
──────────────────────────────────────
1. Use AI Priority Flagging
   Let AI identify urgent messages
   Review urgent first, then others

2. Enable Auto-Routing
   Sales inquiries → Sales team
   Support issues → Support queue
   Billing questions → Billing department

3. Batch Processing
   Morning: Review overnight voicemails
   Midday: Check urgent only
   Evening: Clear remaining backlog

4. Template Responses
   Common questions get templated responses
   Saves time on repetitive inquiries

5. Delegate with Transcripts
   Forward transcripts to team members
   Faster than forwarding audio + context

6. Search Instead of Browse
   Use search for specific topics/customers
   Don't review every voicemail sequentially
──────────────────────────────────────

Privacy & Compliance

Handling Sensitive Information:

PII PROTECTION BEST PRACTICES:
──────────────────────────────────────
✅ Enable PII Redaction:
   Credit cards, SSN, addresses auto-redacted

✅ Access Controls:
   Limit who can view/download transcripts
   
✅ Retention Policies:
   Auto-delete after required retention period
   
✅ Secure Delivery:
   Use encrypted email for transcript delivery
   
✅ Audit Logging:
   Track who accessed which voicemails

✅ Customer Consent:
   "This voicemail may be transcribed"
   
✅ Redact Before Sharing:
   Remove sensitive info before forwarding
──────────────────────────────────────

INDUSTRY-SPECIFIC:
  
Healthcare (HIPAA):
  - Use BAA-covered transcription service
  - Redact all PHI
  - 6-year retention minimum
  - Strict access controls
  
Financial (FINRA):
  - 7-year retention for client communications
  - Tamper-proof storage
  - Regular compliance audits
  
Legal:
  - Attorney-client privilege considerations
  - Secure storage with encryption
  - Access restricted to authorized personnel

Analytics & Reporting

Voicemail Metrics

Dashboard Overview:

VOICEMAIL ANALYTICS - Last 30 Days
──────────────────────────────────────
📊 VOLUME:
  Total Voicemails: 1,247
  Avg per Day: 41.6
  Peak Day: Friday (avg 58 voicemails)
  Peak Hour: 12 PM - 1 PM (lunch hour)

⏱️ RESPONSE TIME:
  Average: 2h 15m
  Median: 1h 30m
  Within 1 hour: 62%
  Within 4 hours: 89%
  Same Day: 96%

📝 TRANSCRIPTION:
  Transcribed: 1,247 (100%)
  Avg Accuracy: 94.2%
  Languages Detected:
    English: 1,189 (95%)
    Spanish: 47 (4%)
    French: 11 (1%)

🎯 TOPICS:
  Top 5 Call Reasons:
    1. Order Status (28%)
    2. Billing Questions (22%)
    3. Technical Support (18%)
    4. Sales Inquiries (15%)
    5. General Information (12%)

😊 SENTIMENT:
  Positive: 42%
  Neutral: 51%
  Negative: 7%

📞 CALLBACK RATES:
  Callbacks Made: 1,089 (87%)
  No Callback Needed: 158 (13%)
  Avg Time to Callback: 2h 15m

🔴 URGENCY:
  Urgent Voicemails: 89 (7%)
  Avg Response (Urgent): 45 minutes
  SLA Met (< 1 hour): 94%
──────────────────────────────────────

Trend Analysis

Month-over-Month Comparison:

VOICEMAIL TRENDS
──────────────────────────────────────
               Oct 2025  Nov 2025  Change
Total VMs:     1,156     1,247     +8%
Urgent:        102       89        -13% ↓
Avg Response:  2h 45m    2h 15m    -18% ↓
Same-day:      92%       96%       +4% ↑

📈 POSITIVE TRENDS:
  ✅ Response time improving
  ✅ Same-day callback rate up
  ✅ Urgent voicemails decreasing
     (proactive support reducing fires)

📊 INSIGHTS:
  - Friday still highest volume day
  - Lunch hour (12-1 PM) peak time
  - Spanish voicemails increasing (+12%)
    → Consider bilingual staffing
  - Sales inquiries up 23% (marketing campaign)
──────────────────────────────────────

Pricing

Voicemail Transcription Costs

Included in Professional & Enterprise Plans:

Professional Plan:
  ✅ Up to 500 voicemail transcriptions/month (included)
  Additional: $0.05 per voicemail

Enterprise Plan:
  ✅ Unlimited voicemail transcriptions
  ✅ Priority processing
  ✅ Advanced AI features
  ✅ Premium support

Standard Plan Add-On:
  Pay-per-use: $0.05 per voicemail transcribed
  OR
  Monthly package: $25/month (up to 500 voicemails)
──────────────────────────────────────

TYPICAL COSTS:
  Small Business (50 VMs/month): $2.50/month
  Growing Business (200 VMs/month): $10/month
  Medium Business (500 VMs/month): $25/month (or upgrade to Professional)
  Enterprise (1000+ VMs/month): Included in Enterprise plan

Troubleshooting

Low Transcription Accuracy

Common Issues & Solutions:

ISSUE: Transcript is garbled or inaccurate

SOLUTIONS:
──────────────────────────────────────
1. Check Voicemail Quality:
   ⚠️ Poor: Speakerphone, background noise
   ✅ Good: Clear direct audio, quiet environment
   
2. Verify Language Settings:
   Settings → Voicemail → Language Detection
   ⚫ Auto-detect (recommended)
   OR
   ⚪ Set specific language if callers consistently use one language

3. Adjust Quality Level:
   Standard → Enhanced → Premium
   (Higher quality = better accuracy but slightly slower)

4. Review Custom Vocabulary:
   Add company names, products, common terms
   Settings → Voicemail → Custom Terms

5. Caller Education:
   Update greeting to encourage clear, detailed messages

6. Report Persistent Issues:
   Send sample voicemail to support for analysis
   We'll add to training data to improve
──────────────────────────────────────

Missing Transcripts

Diagnostic Steps:

CHECK:
──────────────────────────────────────
☐ Voicemail transcription enabled
  Settings → Voicemail → Transcription: ON

☐ Voicemail duration > 3 seconds
  Very short VMs (<3s) not transcribed

☐ Audio quality sufficient
  Completely silent/garbled audio skipped

☐ Language detected
  Unsupported languages not transcribed
  (Support 30+ languages)

☐ Processing time
  Transcripts ready in 30-90 seconds
  Check "Processing" status

☐ Delivery settings
  Verify email/mobile delivery configured
──────────────────────────────────────

IF STILL MISSING:
  Contact support with:
  - Voicemail date/time
  - Caller information
  - Expected language
  Response: < 4 hours (business hours)

Delayed Transcripts

Processing Times:

NORMAL PROCESSING:
──────────────────────────────────────
Standard Quality: 30-60 seconds
Enhanced Quality: 45-90 seconds
Premium Quality: 60-120 seconds

DELAYS MAY OCCUR:
  - High volume periods (peak hours)
  - Long voicemails (> 3 minutes)
  - Poor audio quality (more processing needed)
  - Multiple languages in one message

SOLUTION:
  Transcripts queued and processed in order
  Email delivered when complete
  Check "Transcription Status" in voicemail inbox
──────────────────────────────────────

Getting Help

Next Steps

Get Started:

1. ✅ Enable voicemail transcription in admin settings
2. ✅ Configure email and mobile delivery
3. ✅ Set up CRM integration (optional)
4. ✅ Configure AI features and automation rules
5. ✅ Update voicemail greeting to encourage clear messages
6. ✅ Test with a sample voicemail
7. ✅ Train team on transcript workflow

Optimize:

• Review transcription accuracy weekly
• Add custom vocabulary for better accuracy
• Set up urgency keywords for your business
• Create automation rules for common scenarios
• Monitor analytics to improve response times

Related Features:

• Text-to-Speech → (Create professional voicemail greetings)
• Call Transcription → (Transcribe full phone calls)
• CRM Integrations → (Auto-log to Salesforce, HubSpot, etc.)
• Helpdesk Integrations → (Create tickets from voicemails)