Contacts Overview
Purpose
Store and organize external contacts for easy access from IP phones, Linkus clients, and web portal.
Contact Types
Personal Contacts
Individual contact lists for each user.
Features:
- Exclusive to extension user
- Stored per-user
- Up to 3,000 contacts per extension
- Managed via Linkus clients only
- Not visible to other users
- Cannot be shared or synced
Use Case: Direct customers, personal business contacts, family.
Company Contacts
Shared contacts accessible across organization.
Features:
- Centrally managed
- Shared among authorized users
- Up to 50,000-500,000 total contacts (depending on plan)
- Managed via PBX web portal and Linkus clients
- Visibility controlled by admin
- Can be organized into phonebooks
Use Case: Company customers, resellers, partners, vendors, suppliers.
Phonebooks
Purpose
Organize company contacts into logical groups with controlled access.
Phonebook Types
PBX-Native Phonebook:
- Contacts added manually from PBX or Linkus
- Admin controls structure and permissions
- Supports import/export via CSV
Third-Party Phonebook:
- Contacts synced from external system
- Microsoft SQL, LDAP, CRM integration
- Read-only in PBX (managed at source)
- Auto-updates on schedule
Phonebook Limits
| Edition | Personal Contacts (per user) | Company Contacts (total) | Phonebooks |
|---|---|---|---|
| Standard | 3,000 | 50,000 | 100 |
| Professional | 3,000 | 200,000 | 200 |
| Enterprise | 3,000 | 500,000 | 500 |
Visibility & Permissions
Default Behavior
Company phonebooks are invisible to users unless permissions are granted.
Permission Levels
- Phonebook hidden from user
- Cannot view or call contacts
- Can see contacts in directory
- Can call contacts
- Cannot add, edit, or delete
- Full access to contacts
- Add new contacts
- Edit existing contacts
- Delete contacts
- Export phonebook
Configuration
Contacts > Phonebook > Select phonebook → Permissions tab → Add users/groups → Set permission level → Save
Result: Users see and access phonebooks according to assigned permissions.
Contact Fields
- First Name
- Last Name
- Company Name
- Job Title
- Department
- Office Phone
- Mobile Phone
- Home Phone
- Fax Number
- Email Address(es)
- Website URL
- Street Address
- City
- State/Province
- Postal Code
- Country
- Notes
- Custom Fields
- Tags/Categories
Where Contacts Appear
- Directory lookup
- Caller ID name matching
- Speed dial programming
- Contacts tab
- Call history with names
- Click-to-dial
- Search and filter
- Full contact management
- Import/export
- Advanced search
- Caller name resolution
- Contact-based reporting
- Analytics by customer