Activation & Setup Wizard

If your activation code doesn't work:

• Verify you copied the entire code without extra spaces
• Check if the code has already been used
• Ensure the code hasn't expired
• Try copying and pasting instead of typing manually

If you haven't received the welcome email:

• Check your spam/junk folder
• Verify the email address you provided during signup
• Wait up to 15 minutes for email delivery
• Check with your IT department for email filtering

Need additional help?

• Contact your reseller for a new activation code
• Reach out to TheVoĉo support with your account details
• Have your order confirmation number ready

Required Fields:

• Username: Login credential for PBX web portal
• Password: Secure password (remember this - system reset required if forgotten)
• Email Address: For notifications and password resets
• Mobile Number: For system notifications and 2FA
• Prefix: Optional dial prefix for outbound routes

Notification Settings:

• Enable/Disable: Toggle system notifications on/off
• Contact Name: Identifier in notification contacts list
• Notification Level: Filter by importance (Critical, Warning, Info)
• Notification Method: Email, SMS, or both

Common Events:

• System failures or reboots
• Storage capacity warnings
• Security alerts
• License expiration notices

Recommendations:

• Use a dedicated admin email (not personal)
• Enable critical notifications via both email and SMS
• Document credentials in a secure password manager
• Set up a backup administrator account later
• Use a mobile number that's always accessible

Settings:

• Timezone: Select your geographic timezone
• Daylight Saving Time: Enable automatic DST adjustment
• NTP Server: Default or custom time server

Common Timezones:

• US/Eastern
• US/Pacific
• Europe/London
• Australia/Sydney

Format Options:

• Date Format: MM/DD/YYYY, DD/MM/YYYY, YYYY-MM-DD
• Time Format: 12-hour (AM/PM) or 24-hour
• First Day of Week: Sunday or Monday

Example Formats:

• US: 11/20/2025 3:45 PM
• European: 20/11/2025 15:45
• ISO: 2025-11-20 15:45

Impact:

• Accurate call detail records (CDR)
• Proper scheduled task execution
• Correct time-based routing
• Timezone-aware conferencing
• Compliance with call recording regulations

System Prompt Language:

• Select default system prompt language
• Download additional language prompts if needed
• Available languages: English, Spanish, French, German, Chinese, and more

Notification Email Language:

• Language for system email notifications
• Can differ from system prompts
• Matches administrator preference

Display and Identity:

• Device Name: Identifier for the PBX system (e.g., "Headquarters PBX")
• Name Display Format: How extension/contact names appear
  • First Last
  • Last, First
  • Last First
• Tone Region: Regional dial/busy/ring tones matching your country

Supported Tone Regions:

• North America
• United Kingdom
• European countries
• Asia-Pacific regions

Dialing Protection:

• Country Code Dialing Protection: Block/allow international calling by default
• International Dialing Code: Prefix to identify international calls (e.g., 011 for US, 00 for Europe)

Best Practices:

• Enable protection if international calling isn't needed
• Set proper country code for your region
• Configure per-user permissions later for exceptions