Overview
Purpose
Conference rooms enable multiple participants to join the same call for meetings, training sessions, and collaborative discussions. Supports up to 100+ participants with moderator controls.
Conference Features
Core Features:
- Up to 100+ participants
- Dial-in access
- Direct transfer to conference
- Music on hold for first participant
- Join/leave announcements
- Recording option
Access Methods:
- Dial conference extension
- Transfer from call
- IVR menu selection
- Direct dial-in number
Host Controls:
- Mute all participants
- Mute individual participant
- Kick participant
- Lock conference (no new joins)
- Record conference
- End conference
Moderator Actions:
- Press *1: Mute/unmute self
- Press *2: Lock/unlock conference
- Press *3: Eject last caller
- Press *4: Decrease volume
- Press *6: Increase volume
Security Options:
- PIN protection (numeric code)
- Moderator PIN (separate from participant)
- Wait for moderator
- Lock after start
- Caller ID restrictions
Security Best Practice
Always use PIN protection for business conferences to prevent unauthorized access.
Create Conference
Navigate to Conference
Go to Call Features > Conference
Configure Conference Room
Settings:
- Name: Meeting room identifier
- Extension: Direct dial number
- Maximum participants
- PIN code (optional but recommended)
- Moderator PIN (for host controls)
- Wait for moderator
- Music on hold
- Recording option
Set Join Options
- Announce caller on join/leave
- Play music until first participant
- Muted on entry
- Video conference option
Save and Distribute
Share conference details with participants:
- Dial-in number
- Conference extension
- PIN code
- Scheduled time
Common Use Cases
Regular Team Meetings:
- Weekly standup meetings
- Department calls
- Project discussions
Client Conferences:
- Sales presentations
- Client meetings
- Training sessions
Emergency Conference:
- Crisis management
- Incident response
- Quick team huddles
Best Practices
- Use PIN protection
- Schedule conferences in advance
- Limit participants to needed attendees
- Designate moderator
- Record important meetings
- Test audio before meetings
- Provide dial-in instructions
Related Topics
- IVR: Route callers to conferences
- Call Recording: Record conference sessions
- Inbound Routes: Set up dial-in numbers