Overview
Purpose
Call features enhance your phone system with advanced capabilities for routing, queuing, conferencing, and managing calls. These features enable professional call handling and improve caller experience.
Cloud-PBX call features provide powerful tools for:
- Automated call routing and self-service
- Team-based call distribution
- Multi-party conferencing
- Call recording for quality and compliance
- Mass notification and intercom systems
Available Features
IVR (Interactive Voice Response)
Create automated phone menus for caller self-service
Ring Groups
Ring multiple extensions simultaneously or in sequence
Call Queues
Manage waiting callers and distribute to agents
Conference Rooms
Multi-party audio conferencing
Paging & Intercom
One-way announcements and two-way intercom
Call Recording
Record calls for quality and compliance
Feature Comparison
| Feature | Best For | Max Users | Key Benefit |
|---|---|---|---|
| IVR | Self-service menus | Unlimited callers | Automated routing |
| Ring Groups | Small teams | 32 members | Simple team calling |
| Queues | Call centers | Unlimited agents | Professional queuing |
| Conference | Meetings | 100+ participants | Multi-party calls |
| Paging | Announcements | Unlimited zones | Mass notification |
| Recording | Compliance | All calls | Quality & training |
Common Use Cases
Reception & Routing
IVR + Ring Groups: Main number plays menu, options route to department ring groups
Sales Team
Queue + Recording: Incoming sales calls queue to available agents, recorded for training
Support Center
IVR + Queue + Conference: Menu routes by issue type to specialized queues, escalate to conference
Warehouse Operations
Paging + Intercom: Emergency announcements to all zones, two-way communication for coordination