Add A User
Purpose
Create a new SIP extension for an employee or team member.
User Information
Basic Details
These details identify the user and appear in directories, call logs, and caller ID displays.
- Extension Number: Unique identifier (e.g., 1001, 1002)
- Caller ID Name: Name displayed on calls
- First Name: User's first name
- Last Name: User's last name
- Email: Email address for notifications and portal access
- Mobile Number: Optional contact number
Language Settings
Personalize the user experience based on their language preference.
- System Prompt Language: Language for IVR prompts and system messages
- Web Portal Language: Language for user web interface
Authentication Credentials
Credentials for registering phones and accessing the user portal.
- Registration Name: SIP username for phone/softphone registration
- Registration Password: Password for SIP authentication
- User Password: Password for web portal login
Result
The user can register their extension on IP phones or Linkus clients using these credentials.
Outbound Caller ID (DOD)
Purpose
Set the number displayed to recipients when this user makes outbound calls.
Use trunk's default caller ID
Display the extension number
Specify a DID/DOD number
Use Case
Display a company main number or department-specific number instead of the internal extension.
Permissions
Purpose
Control what features and routes each user can access based on their role.
User Role Options:
- Administrator: Full system access
- Manager: Limited admin functions
- User: Personal settings only
Outbound Route Permission: Control which outbound routes this user can access
- Local calls
- Long distance
- International
- Premium numbers
Available Features:
- Call Recording Permission: Allow/restrict call recording
- Voicemail Access: Enable/disable voicemail feature
- Conference Rooms: Access to create/join conferences
- Call Transfer: Allow blind/attended transfers
Quick Setup Guide
Navigate to Extensions
Go to Extensions > Add Extension
Complete User Information
Fill in basic details:
- Extension number
- Name (first and last)
- Email address
- Caller ID name
Select Language Preferences
Choose:
- System prompt language
- Web portal language
Configure Credentials
Set up authentication:
- Registration name (SIP username)
- Registration password (auto-generate recommended)
- User password (for web portal)
Set Outbound Caller ID
Choose caller ID display:
- Default trunk caller ID
- Extension number
- Custom DID/DOD number
Assign Permissions
Configure access:
- User role (Administrator/Manager/User)
- Outbound route permissions
- Feature access (recording, voicemail, etc.)
Save and Verify
Click Save to create the extension.
Result
User extension is created. User can now register phones and make/receive calls.