ConfigruationFeature Codes
Call Parking
Park active calls in shared "slots" for retrieval from any phone. Perfect for mobility scenarios and transferring calls to colleagues.
Call Parking Codes
Park Call: *7
Retrieve Parked Call: *6 + slot number
Park to Specific Slot: *7 + slot number
How Call Parking Works
Concept:
- Place call in shared "parking lot"
- Call assigned slot number (e.g., 701, 702)
- Announcement tells you slot number
- Anyone can retrieve from any phone
- Use to move call between locations
Example:
You at desk phone: Talking to customer
Need to continue call from conference room
Press *7: Parks call
Announcement: "Call parked in slot 701"
Walk to conference room
Dial *6-701: Retrieve call
Continue conversationPark a Call
During Active Call:
- Active conversation in progress
- Need to move call to different location
- Or transfer to colleague who's mobile
Press Park Code:
- Press
*7during call - Caller put on hold (hears music)
- System assigns parking slot
- Announcement: "Call parked in slot 701"
Note Slot Number:
- Remember slot number (701 in this example)
- You have limited time to retrieve (usually 90 seconds)
- After timeout, call rings back to you
Move to New Location:
- Walk to conference room
- Or tell colleague the slot number
- Go to any phone in system
Retrieve Call:
- Dial
*6+ slot number - Example:
*6-701 - Call connects immediately
- Continue conversation
Park to Specific Slot
Choose Your Slot (*7 + slot):
Why Specific Slot:
- Predictable slot numbers
- Tell colleague in advance: "Parking in 703"
- Reserved slots for VIPs or departments
- Easier than auto-assigned
How To:
- During call, press
*7-703(park to slot 703) - Caller put on hold
- System confirms: "Call parked in slot 703"
- Retrieve from any phone:
*6-703
Slot Availability:
- If slot occupied, system assigns different slot
- Or returns error
- Try different slot number
Coordination
When telling colleague to retrieve, specify exact slot number: "Customer on hold in parking slot 702" for easy retrieval.
Use Cases
Move Call to Meeting Room:
Scenario:
- Long customer call at desk
- Need to join scheduled meeting
- Want to continue call during meeting walk
Solution:
- At desk:
*7(park call) - Announcement: "Parked in slot 701"
- Walk to meeting room
- Dial
*6-701from meeting phone - Continue call while in meeting
Benefits:
- No interruption to customer
- Professional transition
- Flexible mobility
- Can retrieve from any room
Continue Call on Mobile:
Scenario:
- Call started on desk phone
- Need to leave building
- Want to continue while walking/driving
Solution:
- Press
*7: Park call - Note slot: 702
- Use mobile app to retrieve
- Dial
*6-702from mobile - Continue call while mobile
Alternative: Consider Call Flip for direct device-to-device transfer.
Note: Mobile must be registered VoIP device (softphone app), not native cellular.
Transfer to Colleague:
Scenario:
- Call needs specialist
- Specialist is mobile/not at desk
- Need to hand off without losing call
Solution:
- Tell caller: "Let me connect you with our specialist"
- Press
*7: Park call - Note slot: 704
- Page/IM colleague: "Customer in slot 704"
- Colleague dials
*6-704from any phone - Takes over call
Benefits:
- Colleague can pickup from any location
- No rush to get to specific phone
- Professional handoff
- Flexible coverage
Shared Customer Hold:
Scenario:
- Multiple team members helping same customer
- Need to put on hold while researching
- Any team member can pick back up
Solution:
- "Let me research that for you, please hold"
- Press
*7: Park call (slot 705) - Research in system
- Retrieve:
*6-705 - Or colleague with answer retrieves if found first
Benefits:
- Shared hold queue
- Fastest responder picks up
- Reduced hold time
- Team collaboration
Parking Slots
Slot Number Ranges:
- Typical range: 701-750 (50 slots)
- Configurable by administrator
- Organization may use different ranges
Slot Status:
- Empty: Available for parking
- Occupied: Call currently parked
- Ringing: Timeout occurred, ringing back
Slot Reservation (Optional):
- Some systems allow reserved slots
- Example: Slot 710 reserved for CEO
- Prevents others from using
- VIP or department-specific
Checking Slot Status:
- BLF keys show slot status (busy lamp field)
- Web portal shows occupied slots
- Panel displays all parked calls
- Dial slot directly to check (rings if empty)
Parking Timeout
What Happens on Timeout:
Call Parked:
- Call placed in slot 701
- Starts timeout counter (typically 90 seconds)
Timeout Warning (optional):
- At 60 seconds: Warning to caller ("You will be reconnected")
- Gives caller expectation
Timeout Expires:
- 90 seconds elapsed
- Call not retrieved
- System takes action
Ring Back:
- Call rings back to person who parked it
- If they answer: Call reconnects
- If no answer: Goes to their voicemail
- Or configured alternate action
Timeout Duration:
- Default: 45-90 seconds typical
- Configurable by administrator
- Balance: Long enough to move, short enough caller not waiting forever
Best Practice:
- Retrieve promptly (don't rely on full timeout)
- Let caller know: "This will just take a moment"
- If researching takes long, unpark and promise callback
Don't Forget
Parked calls timeout after 45-90 seconds! Retrieve promptly or caller will be reconnected/sent to voicemail.
Call Parking vs Alternatives
| Method | Code | Use Case | Retrieval | Timeout |
|---|---|---|---|---|
| Call Parking | *7 | Move between phones | Any phone | 45-90 sec |
| Call Flip | *0 | Switch devices (same user) | Your devices only | No timeout |
| Hold | Hold button | Brief pause | Same phone only | No auto-timeout |
| Transfer | *2 or ** | Send to another person | Target extension | Immediate |
When to Use Each:
- Parking: Need mobility, shared pickup, any phone
- Flip: Your own devices, seamless transition
- Hold: Brief pause, same phone, coming right back
- Transfer: Sending to specific person
Best Practices
- Note Slot Number: Write down or remember slot immediately
- Quick Retrieval: Don't let calls sit parked for long
- Inform Caller: "Please hold while I transfer to a different phone"
- Use for Mobility: Perfect for moving between locations
- Team Coordination: Tell colleague exact slot number
- Monitor Timeouts: Be aware of timeout duration
- BLF Keys: Program parking slots on BLF keys for visual status
- Fallback Plan: If retrieval fails, call will ring back - answer it
- Professional: Use for legitimate mobility, not as long-term hold
- Test First: Practice parking/retrieving before using with customers
Configuring Parking BLF Keys
BLF (Busy Lamp Field) for Parking Slots:
Setup:
- Program phone button
- Function: "Park + Slot"
- Slot: 701 (for example)
- Label: "Park 701"
Visual Status:
- Green/Off: Slot empty (available)
- Red/On: Slot occupied (call parked)
- Blinking: Slot ringing (timeout)
Quick Access:
- Press button: Parks call in that slot
- Press button again: Retrieves call from slot
- One-touch parking/retrieval
Panel Layout Example:
[Park 701] [Park 702] [Park 703]
[Park 704] [Park 705] [Park 706]Provides visual overview of all parking slots and instant access.
Troubleshooting
Can't Park Call:
- All slots full (try different slot or wait)
- Feature disabled (contact admin)
- Wrong code (verify
*7) - Phone doesn't support (try from different phone)
Can't Retrieve:
- Wrong slot number (verify number)
- Call timed out (check if rang back to parker)
- Already retrieved (someone else got it)
- Slot empty (call may have been abandoned)
Call Dropped:
- Timeout expired and no answer on ring back
- Went to voicemail (check voicemail)
- Network issue during parking
- Call back customer if lost
Forgot Slot Number:
- Check BLF panel (shows occupied slots)
- Try common slots (701, 702, 703...)
- Call will ring back to you on timeout
- Ask colleague if they know
- Check web portal (may show parked calls)