User Features
Purpose
Enable and configure advanced features for individual users.
Notifications
Purpose
Alert users of important events via multiple channels.
- Missed Calls: Notify when calls go unanswered
- New Voicemail: Alert on new voicemail messages
- Fax Received: Notify when fax arrives
- Call Recording: Alert when call is recorded
- Email: Send to user's email address
- SMS: Send text message to mobile
- Linkus Push: Real-time push notifications in Linkus apps
- Webhook: POST to custom URL endpoint
Select Events
Select event types to monitor
Choose Methods
Choose notification methods
Specify Recipients
Specify recipients (user email, mobile, webhook URL)
Set Frequency
Set notification frequency (immediate, digest, hourly)
Result
Users receive real-time alerts for important call events.
Prompt Language
Purpose
Set the language for system prompts and IVR messages.
Available Languages
- English (US, UK, AU)
- Spanish
- French
- German
- Italian
- Portuguese
- Chinese
- Japanese
- And more...
Use Case: Multilingual organization with users speaking different languages.
Result
Users hear prompts in their native language.
Call Recording
Purpose
Automatically or manually record calls for quality, compliance, or training.
Recording Modes
No recording
User presses key to start/stop recording during call
All calls recorded automatically
Recording Options
Configuration
- Record Inbound Calls: Record incoming calls
- Record Outbound Calls: Record outgoing calls
- Announce Recording: Play notification that call is being recorded
- Allow User Control: User can start/stop recording
Storage
- Recordings stored on PBX server
- Access via web portal or Linkus apps
- Download as audio files
- Configurable retention period
Compliance
Check local laws regarding call recording consent and notification requirements.
Result
Calls are recorded per configuration. Recordings accessible via portal.
Call Features
Purpose
Alert user of incoming call while on active call
- Options: Enable/disable, set beep tone
- Use Case: Never miss important calls
Purpose
Forward calls when line is busy
- Destination: Voicemail, another extension, external number
Purpose
Block all incoming calls
- Options: Send to voicemail or play busy signal
- Activation: Via Linkus app, phone, or feature code
Purpose
Reject calls with hidden/blocked caller ID
- Use Case: Reduce spam and unwanted calls
Business Hours
Purpose
Define working hours and route calls differently during off-hours.
Configuration
- Working Hours: Monday-Friday 9 AM - 5 PM
- Break Times: Lunch breaks, team meetings
- Holidays: Company holidays and closures
Actions During Off-Hours
- Forward to voicemail with custom greeting
- Forward to mobile phone
- Route to on-call extension
- Play closure announcement
Result
Calls handled appropriately based on time of day and business schedule.
Time-conditional Presence Auto Switch
Purpose
Automatically change presence profile based on schedule.
Example Schedule
9 AM - 5 PM (Mon-Fri)
- Switch to "Available" profile
12 PM - 1 PM (Mon-Fri)
- Switch to "Lunch" profile
After 5 PM and weekends
- Switch to "Away" profile
Create Profiles
Create multiple presence profiles
Define Conditions
Define time conditions
Map Periods
Map time periods to presence profiles
Enable Auto-Switch
Enable auto-switch
Result
Presence automatically updates based on schedule. No manual intervention required.
Microsoft Teams Sync
Purpose
Sync presence status between Cloud PBX and Microsoft Teams.
Functionality
- PBX presence updates Teams status
- Teams status updates PBX presence
- Unified status across platforms
Use Case: Organization using both Cloud PBX and Microsoft Teams.
Result
Status stays synchronized across all communication platforms.
Call Monitor
Purpose
Allow supervisors to monitor, whisper, or barge into calls for training and quality assurance.
Silently monitor call
Speak to agent without customer hearing
Join call as 3-way conference
Permissions
Assign monitor permissions to supervisors and managers only.
Use Case: Train new agents, ensure quality standards, assist with difficult calls.
Boss Extension
Purpose
Secretary/assistant can manage calls for executive.
Features
- Answer boss's calls
- Make calls on behalf of boss
- Transfer calls to boss
- Screen incoming calls
- Manage boss's call queue
Designate Boss
Designate boss extension
Assign Secretary
Assign secretary extension(s)
Configure Screening
Configure screening rules
Set Preferences
Set call handling preferences
Result
Secretary manages boss's calls efficiently.
Call Handling Based on Caller ID
Purpose
Route calls differently based on who's calling.
Ring with distinct tone, priority routing
Send to voicemail or reject
Route to specific ring groups
Create Lists
Create caller ID lists (VIP, blocked, customers, etc.)
Define Rules
Define call handling rules for each list
Apply Rules
Apply rules to extension
Result
Calls handled appropriately based on caller identity.
Door Phone Application
Purpose
Integrate door phone/intercom with extension.
Functionality
- Receive calls from door phone
- Unlock door remotely
- 2-way audio communication
- Video feed (if supported)
Use Case: Secure building access, visitor screening, remote door unlock.
Hot Desking
Purpose
Allow users to log into any desk phone with their extension.
Approach Phone
User approaches any hot desk phone
Dial Feature Code
Dials hot desking feature code
Enter Credentials
Enters extension number and PIN
Use Phone
Phone becomes their extension temporarily
Logout
Logs out when leaving desk
Use Case: Hot desking offices, shared workspaces, flexible seating.
Result
Users maintain their extension settings on any phone.
Configuration Steps
Navigate to Features
Go to Extensions > Select user > Features
Enable Features
Enable desired features
Configure Settings
Configure feature-specific settings
Set Up Schedules
Set up schedules (for time-conditional features)
Test
Test functionality
Save
Click Save
Result
Selected features are active for the user.