Dial System Directory Entry (##):

How It Works:

1. Dial ## + speed dial code
2. Example: ##100 (dials speed dial entry 100)
3. System looks up stored number
4. Automatically dials the number
5. Call connects

Common System Entries:

##100 - Reception/Front Desk
##200 - IT Helpdesk
##300 - HR Department
##400 - Facilities
##500 - Security
##911 - Emergency (though 911 direct is better)

Benefits:

• Easy to remember (##100 = Reception)
• Consistent across organization
• No need to know full numbers
• Updated centrally
• Works for all users

Personal Speed Dial (*75):

Your Private Directory:

1. Dial *75 + your personal code
2. Example: *75-1 (your personal entry #1)
3. Dials your stored number

Typical Personal Entries:

*75-1 - Your mobile phone
*75-2 - Home office
*75-3 - Spouse/partner
*75-4 - Frequently called client
*75-5 - Personal contact

Privacy:

• Only you can use your personal speed dials
• Not visible to other users
• Configure in user portal
• Up to 100 entries typical

Use Cases:

• Frequently called external numbers
• Personal contacts
• Client speed dials
• Work-from-home numbers
• Emergency contacts

Configure Speed Dial Entries:

Configuration Options:

Code: 1-999 typical
Name: Display label (shows on phone screen)
Number: Full number with area code
Type: Internal extension or External number
Description: Notes for your reference
Active: Enable/disable without deleting

Add Personal Speed Dial:

Web Portal Method:

1. Settings > Speed Dial
2. Add New Entry
3. Fill in:
   • Code: 5
   • Name: "Client - ABC Corp"
   • Number: 555-987-6543
   • Type: External
4. Save

Phone Method (if supported):

1. Access phone menu
2. Navigate to Speed Dial
3. Select empty slot
4. Enter number
5. Save with label

Bulk Import (Administrator):

1. Prepare CSV file:

   Code,Name,Number,Type
   1,Mobile,555-123-4567,External
   2,Home,555-987-6543,External

2. Upload via admin portal
3. Assign to users

Organization Strategies:

By Frequency:

1-9: Most frequent (daily calls)
10-19: Regular (weekly calls)
20-99: Occasional (monthly calls)
100+: Rare (kept for reference)

By Type:

1-10: Personal contacts
11-20: Clients
21-30: Vendors/suppliers
31-40: Internal (other offices)
41-50: Services (doctor, etc.)

By Department (system directory):

100-199: Reception/Admin
200-299: IT
300-399: HR
400-499: Facilities
500-599: Security

Tips:

• Write down codes for most-used entries
• Print reference card
• Use memorable patterns
• Group related entries
• Leave gaps for future additions

Speed Dial Best Practices:

1. Most Frequent First: Assign 1-9 to daily calls
2. Update Regularly: Remove old contacts, add new ones
3. Clear Names: Use descriptive labels ("Client - ABC" not just "ABC")
4. Include Area Codes: Always full number format
5. Test Entries: Verify numbers dial correctly
6. Document Codes: Keep list at desk for reference
7. Don't Overfill: Too many entries hard to remember
8. Use System Directory: For common office numbers
9. Personal for External: Use personal speed dial for outside numbers
10. Review Quarterly: Clean up and reorganize