Call Forwarding Codes

Forward All Calls: *72
Cancel Forwarding: *73
Forward When Busy: *90
Forward No Answer: *91
Cancel Busy/No Answer: *92

Forward All Calls

Enable (*72):

Normal: Caller → Your Desk Phone
Forwarded: Caller → Forward Number (e.g., mobile)

Forward When Busy

Enable (*90):

1. Dial *90
2. Enter forward number: 5678#
3. System confirms enabled

What It Does:

• Forwards only if you're on another call
• Normal calls ring as usual
• Busy calls go to forward number
• Alternative to busy signal

Use Cases:

• Forward to colleague when you're busy
• Ensure calls answered (not busy signal)
• Coverage during long calls
• Team backup

Forward No Answer

Enable (*91):

1. Dial *91
2. Enter forward number: 5678#
3. System may prompt for ring count (default: 4 rings)
4. System confirms enabled

What It Does:

• Rings your phone first (e.g., 4 times)
• If you don't answer, forwards to specified number
• If you answer, call stays with you

Use Cases:

• Backup if you step away
• Coverage without full forwarding
• Forward to voicemail after X rings
• Team escalation

Timing:

• Default: 4 rings (20 seconds)
• Configurable: 2-10 rings typically
• Balance: Enough time to answer, not too long for caller

Forward to External

External Number Forwarding:

1. Dial forward code (*72, *90, or *91)
2. Dial 9 + external number
3. Example: 9-555-123-4567#
4. System confirms

Considerations:

• Uses trunk resources
• May incur call charges
• Verify allowed by policy
• Test before relying on it

Call Forwarding vs Do Not Disturb

Best Practices

1. Test First: Test forwarding with colleague before important calls
2. Remember to Cancel: Set reminder to disable forwarding when returning
3. Verify Number: Confirm forward number correct before enabling
4. Voicemail Backup: Set no-answer forward to voicemail as fallback
5. Inform Team: Let team know when forwarding to external/home
6. Check Permissions: Verify external forwarding allowed
7. Monitor Costs: Be aware of call charges for external forwards
8. Use Time-Limited: Enable only when needed, disable when back
9. Out-of-Office Message: Update voicemail greeting when forwarding
10. Alternative Methods: Consider simultaneous ring instead of forwarding

Troubleshooting

Forwarding Not Working:

• Check feature enabled in settings
• Verify correct code dialed
• Confirm target number valid
• Test with internal extension first
• Check trunk availability (external)

Forgot to Cancel:

• Missing calls? Check forwarding status
• Dial *73 to cancel all forwarding
• Check web portal for current settings
• Set calendar reminders to cancel

Forward Number Busy:

• Choose alternative forward number
• Use cascading (forward to multiple)
• Forward to ring group instead
• Set up voicemail as final fallback