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Get the support you need to build amazing voice communication experiences. We're here to help.
Documentation
Comprehensive guides, API references, and tutorials to help you get started and make the most of TheVoĉo.
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Schedule a meeting with our solutions team to discuss your specific use case and implementation needs.
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Getting Started
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Frequently Asked Questions
What support channels are available?
We offer multiple support channels including email support, live chat during business hours, comprehensive documentation, and scheduled consultations. Enterprise customers also receive dedicated account management and 24/7 priority support.
What are your support hours?
Our standard support team is available Monday-Friday, 9 AM - 6 PM CET. Enterprise customers with priority support plans have access to 24/7 emergency support for critical issues.
How quickly can I expect a response?
Response times vary by plan: Free tier receives responses within 48 hours, paid plans within 24 hours, and enterprise customers with priority support receive responses within 4 hours for critical issues.
Do you offer implementation assistance?
Yes! We offer professional services including implementation consulting, custom development, and training. Book a consultation to discuss your specific needs and we'll create a tailored implementation plan.
Where can I report bugs or request features?
You can report bugs or request features through our support portal. We track all feedback and prioritize based on customer impact and strategic alignment. Enterprise customers can also work directly with their account manager.
Is there a community forum or Discord?
Yes! Join our Discord community to connect with other developers, share experiences, and get quick answers from both community members and TheVoĉo team members.
Still need help?
Our team is here to assist you with any questions or issues you may have.