Enhanced Call Management, Advanced Archiving, and Deeper Integrations

Key Features

Active Call Panel

Added an Active Call panel for real-time active call monitoring and management (Path: Status Center > Active Call). This panel allows you to monitor extension status and all live call activities, view the call information, and terminate unauthorized calls in real-time through this centralized panel.

Call Follow-up Via Email

Added support for sending call information of 1:1 calls via email either during an active call or after a call ends, which can be used for record-keeping and follow-up. Extension users can easily send the call information via email on their Linkus Web Client / Desktop Client. By default, the call information email is sent using the default email client on the extension users' computer, the users can also select their preferred email client for email sending using the newly added configuration item Choose Email Client on Linkus Web Client / Desktop Client (Path: Preferences > Features > Call Follow-Up Via Email). Added an email template Call Follow-Up Template Via Email in the PBX system (Path: System > Email > Email Templates). This template contains call information for a 1:1 call and is used when extension users click to send call details via email during a call or after calls.

Web Interface: Added Swedish Language

Added new interface language Svenska (Swedish).

Extension: Fixed CSV Import Issue

Fixed the extension import issue: When adding extensions in bulk via CSV importing, the default setting of Play Ringtone on the extensions' Linkus clients was incorrect.

Extension: Fixed Time-based Presence Auto Switch

Fixed the time-based presence auto switch issue: When an extension's presence status was switched automatically based on the time-based presence auto switch rules, the Accept Push Notifications setting did not update to the value set in the new presence. After bulk-configuring time-based presence auto switch rules, some extensions did not update their presence status as scheduled.

Contact: Fixed Microsoft SQL Integration

Fixed the Microsoft SQL Integration issue: When using the format {server address}\{instance name} to connect to a specific named instance in a Microsoft SQL server, the connection failed.

Contact: Fixed LDAP Contact Synchronization

Fixed the LDAP contact synchronization issue: PBX failed to synchronize all specified contacts from the LDAP server.

Auto Provisioning: Akuvox IP Phone Support

Added support for auto provisioning the following Akuvox IP phones: R20A, E16C V2.0, S562W, S563W, X912K.

Auto Provisioning: Upload .dob Phone Images

Added support for uploading phone images in .dob format (Path: Auto Provisioning > Resource Repository).

Auto Provisioning: Optimized Parameter Import Compatibility

Optimized the parameter import compatibility: When adding phones in bulk via CSV import, PBX automatically ignores the setting of the Authentication First-time parameter for phone models that do not support this feature, ensuring successful bulk imports and thus improving deployment efficiency.

Call Transfer: Optimized Caller ID for Blind Transfer

Optimized the caller ID display for blind transfer: When transferring a call via blind transfer, the recipient (transferred-to user) can see the caller ID of the transferred party instead of the transferring party's, providing clear context about who is being connected. For example, user A and user B are in a call, when user A transfers the call to user C via blind transfer, user C will then see the number and/or name of user B.

Paging/Intercom: Fixed Scheduled Paging Issue

Fixed the Scheduled Paging/Intercom issue: When the start date was set more than 7 days in the future, the system incorrectly ignored the date and initiated the paging immediately once the scheduled time was reached.

Recording: Optimized Recording Feature Setting

Optimized the recording feature setting: Added a configuration item Delete the recording file when deleting the CDR (Path: Call Features > Recording), which allows you to decide whether to delete or retain the corresponding recording files when manually deleting a CDR. Note: This feature only applies to manually deleted CDRs. For files deleted by the Auto Cleanup, CDRs and recording files are cleaned up independently based on their respective retention policies.

Recording: Optimized Recording File Management

Optimized the recording file management (Path: Reports and Recordings > Recording Files): Added a filter setting File Location, which allows you to search specific recording files based on the storage location. Added a File Location column in the recording file list, which intuitively display the current storage location of each file.

Preferences: Caller ID Name Display Rules

Added supported for configuring the caller ID name display rules to define which name takes priority on Linkus UC clients and extension endpoints (Path: PBX Settings > Preferences > Caller ID Name > Caller ID Name Display Rules). Note: The display rule currently applies only to the incoming call screen and the call interface. To apply this setting, Linkus clients must be running the following version: Linkus Desktop Client: Version 1.18.5 or later, Linkus Mobile Client: Version 5.21.3 (for iOS) / 5.21.7 (for Android) or later.

Network: Added MS-CHAP v2 Authentication for PPPoE

Added support for the MS-CHAP v2 authentication protocol for PPPoE connection. When obtaining an IP address from a PPPoE client, PBX is compatible with ISPs or network providers that require this protocol, ensuring successful connection and IP assignment.

Network: Fixed Audio Issue with External Host NAT

Fixed the audio issue: Calls had no audio when the PBX NAT type was set to the External Host.

Email Template: Fixed Voicemail to Email Caller ID

Fixed the Voicemail to Email issue: The calleridcontactname field in the email notifications did not display the correct contact's name.

Auto Cleanup: Recording Log Retention Settings

Added configuration items Max Number of Recording Logs and Recording Logs Preservation Days for recording logs (Path: System > Storage > Auto Cleanup > Recording Auto Cleanup > Record Logs), which allows you to set the maximum number of recording logs to store and the maximum number of days that recording logs should be retained.

Archive: SharePoint Server Type

Added a server type SharePoint (Path: System > Archive > Archive Task > Archive Server), which allows you to add Microsoft SharePoint as an archive server and schedule tasks to archive PBX's call recordings and backup files to your SharePoint container.

Archive: Optimized S3 Archive Server Settings

Optimized the archive server setting for S3: Renamed the server type Amazon S3 to S3, which allows you to connect to any S3-compatible object storage services. Added configuration items Endpoint and Region, which requires you to specify the service URL and the bucket region to ensure a successful connection.

Archive: Added Recording Archiving Task Settings

Added the following settings for recording archiving tasks: Recording File Format, Skip archived files, Delete local files after archiving.

Archive: Optimized Archival Logs

Optimized archival logs: Added support for checking the archiving details of an archive task.

Archive: Fixed FTP Archiving Issue

Fixed the FTP archiving issue: After setting a recurring task to periodically archive recording files to an FTP server, the task failed at the second execution.

Operation Log: Fixed Missing CDR Deletion Logs

Fixed the operation log issue: When filtering operation logs with the CDR module, the log entries for deleting CDR records were missing and only appeared when the module filter was set to All.

SSO Integration: Configurable Login Method

Added a configuration item Login Method in the Single Sign-on (SSO) settings for Microsoft Entra ID (Azure AD), Active Directory, Google Workspace, and Red Hat SSO Integration, which allows you to decide whether the third-party platform users can log in to Linkus UC Clients via SSO only or both SSO and the associated extension credentials.

CRM/Helpdesk Integration: Optimized Call Journaling

Optimized the call journaling feature for the CRM/Helpdesk integration: Added a configuration item Disable Display Missed Call Records in Unanswered Agents. If enabled, for queue and ring group calls, the PBX will only synchronize the call logs to the CRM of the agent who answers the call, while missed call logs for the same call are not synchronized to the CRM of agents who did not answer. The supported platforms include Bitrix24, HubSpot, Oddo, Salesforce, Zoho, Zoho Desk.

CRM/Helpdesk Integration: Optimized Template Features

Optimized the following features for the CRM/Helpdesk integration template: Authentication Method (Content Type for OAuth2/Bearer Token), Follow-up Request (up to 10 requests), Call Journaling (Disable Display Missed Call Records in Unanswered Agents).

API: Fixed Extension API enb_nat Parameter

Fixed the extension API issue: Setting parameter enb_nat to 0 when adding an extension via API did not take effect.

Linkus Web Client: Added Swedish Language

Added support for Swedish interface language.

Linkus Web Client: Added Call Parking Button

Added support for call parking via a dedicated button. By clicking the Park button on the call window, extension users can park an active call to a system-assigned or manually-selected parking number.

Linkus Web Client: System-level Configuration Compatibility

Added compatibility with the following system-level configurations: Caller ID name display rules (matched contact name, caller ID name, or both), Login restriction (Enforce SSO login only for Microsoft Entra ID, Active Directory, Google Workspace, or Red Hat SSO integration).