Introducing Call Flow Designer and Advanced AI Integration

Key Features

Call Flow Designer

Yeastar P-Series PBX System provides the Call Flow Designer (CFD), allowing you to visually create and automate call workflows. With an intuitive drag & drop interface and fully configurable, pre-built components, you can effortlessly set up voice menus, routing rules, and more to design seamless call flows for diverse scenarios, significantly boosting team productivity and enhancing customer satisfaction.

AI Integration

Yeastar P-Series PBX System provides advanced speech and text processing capabilities powered by its built-in artificial intelligence (AI), including AI Text-to-Speech to convert text into lifelike speech for greetings or audio prompts, and AI Voicemail Transcription to transcribe voicemail audio into readable text, allowing users to quickly review messages.

User Role Configuration

Added a configuration item "Call Flow Designer", which can specify whether users with a specific role assigned can access the Call Flow Designer feature to create and manage call flows.

Contact Management Optimizations

Optimized the contact management by adding support for bulk deleting multiple or all company contacts, and bulk removing multiple or all company contacts from a specific phonebook. Optimized number matching rules by adding an 'Ignore Symbols and Letters' option to automatically ignore all symbols and letters in numbers during contact matching for improved accuracy. Fixed the contact synchronization issue where integration with the LDAP server failed with a password error if the password contained special characters.

Voicemail Number Setting

Added support for setting a voicemail number (Path: Call Features > Voicemail > Voicemail Settings > Voicemail Number). Extension users can dial this number to check the messages in their extension voicemails.

Enhanced Feature Codes

Optimized the feature code for Call Forwarding: Added a configuration item 'Change the Call Forwarding Destinations for Specific Extensions', allowing authorized users to change destinations by dialing feature codes. Optimized the feature code for Queue: Added feature codes 'Log In to All Queues', 'Log Out of All Queues', and 'Log in to Last Queues', enabling agents to conveniently bulk log in to/out from multiple queues simultaneously.

Global Queue Settings Enhancements

Optimized global queue settings (Path: Call Features > Queue > Options): Added a configuration item 'Default Status of Dynamic Agents' to set the default status for dynamic agents when added to queues. Added a configuration item 'Auto-sync call disposition results for repeat callers in the same queue'. When enabled, the system automatically applies an updated processing result to all missed or abandoned calls from the same caller to the same queue within a specified time range.

System Preferences Updates

Added support for number filtering (Path: PBX Settings > Preferences > Filter Number). When enabled, the system automatically removes all special characters (except digits, +, *, and #) from the dialed number before sending it to the trunk. Added a configuration item 'Call Flow' (Path: PBX Settings > Preferences > Extension Preferences), which can be used to specify the extension number range allocated to call flow.

HTML Mode for Email Templates

Added support for editing custom email templates in HTML mode for Linkus welcome email, System email, and Event notification email.

AI Transcription Event Notifications

Added the following event notifications for the AI transcription feature: 'Your AI Transcription Usage is Reaching the Capacity Limit' (indicates 90% or 95% of total transcription minutes reached) and 'AI Transcription Limit Reached' (indicates maximum usage limit for AI transcription minutes reached).

Remote Management Optimization

Optimized the Remote Management feature: Added support for connecting the PBX to a self-hosted PBX central management platform. (Note: This feature only supports self-hosted central management platforms deployed in collaboration with Yeastar.)

CRM Integration Fix

Fixed the Custom CRM Template issue: Integration with a CRM using a template failed during authentication due to the token length exceeding 255 characters.

API Interfaces Optimization

Optimized the API interfaces for the following features: System (added 'system/sendemail' interface, optimized 'system/get_menuoptions' with 'call_flow' parameter), Extension (optimized 'extension/get', 'extension/query', 'extension/create', 'extension/update' with 'enb_all_busy_mode_for_endpoints' parameter), Queue (added 'queue_option/get' and 'queue_option/update' interfaces, optimized 'agent/login' with 'is_login_last' parameter), Recording (added 'recording/playtoextension' interface), CDR (added 'cdr/getoption' and 'cdr/updateoption' interfaces, removed 'enable_fuzzy_search' parameter from 'cdr/search' and 'cdr/download'), Call Report (optimized 'call_report/list' and 'call_report/download' with 'aisttusage' type for Transcription Usage Details report).

CDR Filters and Call Note Fix

Optimized the CDR filters for enhanced user experience: Added support for selecting multiple extensions, extension groups or departments in the 'Call From' and 'Call To' filters. Changed the 'Enable Number Fuzzy Search' filter to a standalone button on the webpage. Fixed the call note issue: When an inbound call to an extension was forwarded to a queue and not answered, the corresponding call log did not generate a call note.

New Call Report and Scheduled Report Fix

Added a call report 'Transcription Usage Details', which offers a summary of usage details and total transcription minutes used. Fixed the scheduled report issue: The report content was not displayed on the webpage and was only visible after downloading.

Linkus Web Client Enhancements

Added support for authorized extension users to customize their AI Voicemail Transcription settings, including transcription mode and languages. Added support for extension users to generate custom greetings for call forwarding destination or voicemail using AI Text-to-Speech feature. Optimized the experience for queue agents by adding support for 'Log in to Last Queues'. Optimized contact management by adding support for bulk deleting multiple or all personal contacts. Fixed the Chat issue: The displayed chat time was one hour ahead of the PBX's system time.