New Hotel Management Module & Enhanced Call Reporting

Key Features

Hotel Management

The built-in, lightweight hotel management module eliminates the need for third-party PMS integration, and provides intuitive front desk panels, room settings, wake-up service management, guest stay history, billing, and other essential hotel features.

Unreturned Missed Call Report

Added Unreturned Missed Call Report, which provides an overview of all the missed inbound calls, as well as the real-time callback status and details.

Individual System Prompt Language for Extensions

Added support for setting the system prompt language for each extension individually, which determines the language of the system prompts heard by the extension user during calls.

Default DOD Label for Outbound Caller ID

Added support for setting a default DOD label for outbound caller ID for trunks.

DID Number Range Assignment for Trunks

Added support for assigning a range of DID numbers to a trunk.

SIP Trunk: Send 183 Message with P-Early-Media Header

Added an option "Send 183 Message with P-Early-Media Header" for SIP trunks. If enabled, the PBX will include a P-Early-Media header with the value of sendrecv in the 183 message for inbound calls from the trunk.

New User Role: Hotel Manager

Added a new user role "Hotel Manager", equipped with necessary permissions for hotel management.

Auto Provisioning for Mitel DECT Phones

Added support for auto provisioning Mitel DECT phones (RFP 44, RFP 45, RFP 47, RFP 48).

Automatic Random Password Generation for Phones

Added support for automatically generating random password for phone admin account when adding phones.

IP Phone Configuration Support (Wallpaper, Screensaver, Boot Logo, VLAN)

Added support for IP phone configurations including Wallpaper, screensaver, boot logo, and VLAN.

Distinctive Ring Tones for Yealink DECT Phones

Added support for configuring distinctive ring tones for Yealink DECT phones.

Image File Upload for IP Phones

Added support for uploading images for IP phones via the Resource Repository.

Remote Auto Provisioning for Yeastar TA FXS Gateways

Added support for auto provisioning Yeastar TA FXS gateways that are located in a remote network.

Hotel Management Feature Code

Added a feature code *63 for hotel management, allowing housekeepers to dial it on hotel room phones to update guest room status.

Display Missed Call Records in Agent IP Phone Option

Added an option "Display Missed Call Records in Agent IP Phone" in Call Queue settings, allowing control over displaying missed queue call records on agents' IP phones.

Queue Manager Permissions for Missed Call Logs

Added support for granting permission to queue managers to check and delete missed queue call logs.

Queue Call Statistics Discrepancy Fix

Fixed the issue where the number of missed calls and abandoned calls displayed on Wallboard did not align with the statistics in the details of queue call reports.

Optimized Live Chat Website Domain Verification

Optimized the website domain verification mechanism for Live Chat messaging channel.

Syslog Forwarding for System Logs

Added support for forwarding system logs to a third-party syslog server (local or remote) via Syslog protocol over UDP, TCP, or TLS, ensuring centralized logging and long-term storage.

OpenAPI Event Notification Message Debug Option

Added an option "Enable OpenAPI Event Notification Message Debug" in System Logs. If enabled, messages of API event notifications will be logged for debugging purposes.

API Optimization: System Prompt Parameter

Optimized System API interface by adding `system_prompt` parameter for `system/get_menuoptions` to query available system prompts.

API Optimization: Extension Language Parameter

Optimized Extension API interfaces by adding `user_lang` parameter for `extension/get`, `extension/query`, `extension/create`, and `extension/delete` to query or set system prompt language for extensions.

API Optimization: Trunk Outbound Caller ID Label Parameter

Optimized Trunk API interfaces by adding `outbound_cid_label` parameter for `trunk/get`, `trunk/query`, `trunk/create` and `trunk/update` to query or set the default DOD label for outbound caller ID.

API Optimization: Call Queue Missed Call Display Parameter

Optimized Call Queue API interfaces by adding `enb_ip_phone_missed_call_display` parameter for `queue/get`, `queue/query`, `queue/create` and `queue/update` to query or set the display of missed queue calls on agents' IP phones.

API Optimization: Unreturned Missed Call Report Access

Optimized Call Report API to support access to the Unreturned Missed Call Report.

API Optimization: Hotel Wakeup Call Parameters

Optimized Hotel API interfaces by adding `alarm_day`, `repeat_option`, `ring_timeout`, `fail_dest_type`, `fail_dest_data`, and `remark` parameters for `wakeupcall` API interfaces.

API Fix: CDR for Outbound Calls

Fixed the API issue where the CDR for outbound calls made via API did not display the trunk information.

Call Report Filtering Display Fields

Added support for filtering display fields when downloading specific call reports (Unreturned Missed Call Report, Queue Performance, Queue Performance Activity, Agent Performance, Agent Call Summary).

Scheduled Call Report Attachment Option

Added an option "Send Attachment" for scheduled reports. If enabled, a file attachment (CSV or XLS) will be included in the email sent to the specified email address.

Call Report Fix: Queue Performance Details Query

Fixed the issue of 'Queue Performance' call report where it failed to query the details of queue performance call reports.

Linkus Web Client: Contact Search by Remarks

Optimized Linkus Web Client Contact searching by adding support for searching contacts by remarks.

Linkus Web Client: Enhanced Queue Call Logs for Managers and Agents

Optimized "Queue Call Logs" feature in Linkus Web Client. Queue managers can now check and delete missed queue call logs, and queue agents can delete call logs for answered queue calls.

Linkus Web Client: Extended External Chat File Retention

Optimized user experience in Linkus Web Client's "External Chat" by extending the file retention period to up to 72 hours.

Linkus Web Client: User-Configurable System Prompt Language

Optimized Linkus Web Client "Preference" configurations to allow users to set the system prompt language for their extensions, determining the language of system prompts heard during calls.