Advanced CRM/Helpdesk & LDAP Integrations with Enhanced Call Management

Key Features

CRM / Helpdesk Integration Template

Added support for integrating Yeastar P-Series PBX System with a CRM / Helpdesk system via custom integration template. This allows users to implement custom integrations with systems supporting REST API. Also includes a new Template Management feature to view, update, and manage templates for pre-built and custom integrations, with direct effect without disconnecting existing integrations.

LDAP Server Integration

Added support for integration with a third-party LDAP server, enabling automatic contact lookup for inbound calls and caller ID display. It also supports contact synchronization with phonebooks for convenient outbound calling and intelligent inbound call routing.

Call Note

Call Note feature allows extension users to add disposition tags and remarks to calls, capturing essential information or decisions. This helps users track calls, facilitating future reference and sharing.

Yeastar Domain

Added a new NAT type, Yeastar Domain, to enable direct remote communication between the PBX server and remote devices/systems via a simplified domain setup. The PBX automatically handles DNS resolution, certificate application, and automatic renewal.

Split DNS

Added support for split DNS, allowing extension users to seamlessly access and use Linkus clients via the same domain name, regardless of their internal or external network location.

Optimized extension presence settings

Added an option 'Accept calls from Ring Group' to control ring group call reception under specific presence.

Optimize extension security settings

Added an option 'User must change password periodically' to enforce periodic password changes for improved account security.

Optimized the extension permission settings

Moved 'Permission Configuration' from 'Linkus Clients' tab to 'User' Tab, allowing management of extension groups, user type, and permissions.

Forward 180 (SDP) Message

Added an option 'Forward the 180 (SDP) Message Following the Peer's Format'. If enabled, PBX forwards a 180 message if it includes SDP from the other party.

Select IP address in SIP and SDP fields

Added an option 'Select which IP address to use in 'Contact'(SIP) and 'Connection'(SDP) fields' to allow specifying the IP address used.

Opus Codec Support for Trunks

Added support for Opus codec in Trunk settings.

User Role permissions for Linkus Client settings

Added support for specifying whether authorized users can see and manage Linkus Client related settings of extensions.

Auto provisioning for new Yealink phones

Added support for auto provisioning Yealink T20P, T22P, T26P, T28P, T32G, T38G phone models.

Optimized NEC phone auto provisioning

Added support for provisioning BLF keys on a provisioned NEC phone.

Optimized DECT phone auto provisioning

Added a handset mode 'IPUI Mode' to register DECT handsets via IPUI codes.

Optimized random phone password generation

Added support for generating random passwords for user accounts and var accounts on auto provisioned phones, in addition to the admin account.

Fixed Yealink RPS auto provisioning issue

Fixed an issue where adding a Yealink phone via RPS method failed.

Optimized SMS messaging channel

Added compatibility with Alphanumeric Sender ID, allowing custom alphanumeric strings (e.g., brand or company name) as the sender ID.

Optimized Ring Group prompts

Added 'Join Announcement' and 'Play full Join Announcement to the caller before ringing extensions' options. Renamed 'Welcome Prompt' to 'Ringback Tone'.

Optimized Call Queue prompts

Added 'Play full Join Announcement to the caller before ringing extensions' and 'Ringback Tone' settings for call queues.

Opus Codec Support for SIP

Added support for Opus codec in SIP settings.

Allow Opus Transcoding

Added an option 'Allow Opus Transcoding' which enables automatic codec transcoding when one party uses Opus and the other doesn't, ensuring call establishment.

P Asserted Identity for SIP

Added an option 'P Asserted Identity'. If enabled, a 'P Asserted Identity' field will be carried in the SIP header for transferred/forwarded internal calls.

External Chat Files Storage Location

Added support for modifying the storage location of external chat files.

Auto-cleanup settings for external chat files

Added auto-cleanup settings to configure maximum storage or preservation days for external chat files.

External Chat Files Synchronization for Hot Standby

Added an option 'External Chat Files Synchronization'. If enabled, the secondary server will synchronize external chat files in real time.

Optimized certificate management

Added support for applying new PBX certificates directly and enabling automatic certificate renewal when uploading a PBX certificate.

Optimized Microsoft Teams User Presence Synchronization

Added support for setting status synchronization direction (one-way or bidirectional) between extensions and Microsoft Teams. Also added support for synchronizing 'In a Call', 'In a Meeting', and 'Presenting' statuses.

CRM/Helpdesk User Association

Added support for associating one CRM/Helpdesk user account with multiple PBX extensions (except Zoho CRM via PhoneBridge).

CRM/Helpdesk Contact Synchronization

Optimized contact synchronization to trigger on outbound calls and added 'Always Query CRM/Helpdesk' option for real-time contact lookup and dial search in Linkus clients.

CRM/Helpdesk Contact Creation

Added a new manual creation method, allowing associated extension users to add unknown numbers to CRM/Helpdesk contacts from the call window.

CRM/Helpdesk Call Popup

Moved call popup settings to Linkus Clients tab for individual extension configuration. Added a 'Manually' popup method for opening Contact URL during calls.

CRM/Helpdesk Call Journal

Added support for customizing call log subject/description and call recording playback in Hubspot CRM, Bitrix24 CRM, and Zendesk.

CRM/Helpdesk Automatic Ticket Creation

Added support for customizing ticket subject/description and optimized Zoho Desk integration to create tickets 'Before the call'.

Optimized Housekeeping Status for PMS

Added compatibility with maid status codes 7-9 for customizing maid status in PMS integration.

Optimized PMS checkout feature

After checkout, hotel extension presence is reset to Available, and call recordings, call logs, chat history, job title, personal contacts, and video conferences are cleared from the extension (retained on PBX server).

New Call Note API interfaces

Added API interfaces for Call Note feature to get and update call notes for specific calls.

New Storage API interfaces

Added API interfaces for Storage feature to query the storage device list.

New Backup API interfaces

Added API interfaces for Backup feature to query, search, add, or delete backup files.

Optimized Extension API interfaces

Optimized extension/get, extension/query, extension/create, and extension/update interfaces by adding 'enb_accept_call_from_rg' parameter for presence settings.

Optimized Trunk API interfaces

Optimized trunk/get, trunk/query, trunk/create, and trunk/update interfaces by adding parameters 'transparent_trans_180_msg', 'setting_of_sip_and_sdp_ip', and 'sip_and_sdp_ip_addr'.

Optimized CDR API interfaces

Optimized cdr/list, cdr/search, and cdr/download interfaces by adding request parameters for disposition codes and call note remarks, and response parameters for call note information.

New Call Note Status Changed API event

Added new API event (30028) 'Call Note Status Changed' to indicate changes in call note feature status during a call.

New Agent Status Changed API event

Added new API event (30029) 'Agent Status Changed' to indicate changes in agent status and return change information.

View files and pictures in External Chat Logs

Added support for directly viewing files and pictures sent or received in conversations from message records.

Call Notes feature in Linkus Web Client

Added Call Notes feature, allowing extension users to take notes during calls and review/edit them in call logs for future reference (requires admin enablement).

Manage agent status in Linkus Web Client

Added support for managing extension user's agent status in a specific call queue.

Accept calls from Ring Group in Linkus Web Client

Added an option 'Accept calls from Ring Group' for extension users to set whether to receive ring group calls under specific presence.

Optimized Microsoft Teams User Presence Synchronization in Linkus Web Client

Allows extension users to determine the status synchronization direction (one-way or bidirectional) between their extensions and Microsoft Teams.

Optimized Call Popup feature in Linkus Web Client

Added options 'Open Contact URL Using System-Integrated CRM' and 'Open Contact URL Using System-Integrated Helpdesk' for automatic or manual contact URL popups during calls.

Optimized contacts searching in Linkus Web Client

Added support for real-time and fuzzy searching of contacts within CRM/Helpdesk systems and displaying Phonebook source in search results.

Optimized login security in Linkus Web Client

Partially masked email address for Two-Factor Authentication and enforced periodic password changes if enabled by administrator.

Fixed Linkus Web Client video conference issue

Fixed an issue where participants failed to be invited to a scheduled video meeting.

Fixed Linkus Web Client Wallboard time zone issue

Fixed an issue where the time displayed in the wallboard was in the wrong time zone.

Fixed Linkus Web Client headset issue

Fixed an issue where a beep tone was played every 10 seconds after an attended-transfer call was answered with an integrated Jabra headset.

Fixed call hang-up issue

Fixed an issue where an extension user failed to hang up an inbound call.

Fixed call noise issue with TLS/SRTP

Fixed an issue with noise at the beginning of a call when an extension used TLS transport and had SRTP enabled.