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  • Static vs Dynamic Agents

    Understanding the Differences. Effective call management is crucial for businesses that rely on phone-based customer interactions. One key aspect of this process is how agents are assigned to call queues. Two…

  • Improving Efficiency and Customer Satisfaction with Call Queues

    In today’s fast-paced business environment, ensuring that every customer call is handled efficiently is paramount. One of the most effective tools to achieve this is the Call Queue feature in Cloud-PBX…

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